1. Items are generally shipped out within 2 business day after your payment is completed. (Sat. & Sun. & Public holiday excluded.)
2. In order to facilitate transportation, the packaging is a plastic bag, isn’t the shoebox!
NOTE:Please choose the shoes size according to your foot length,NOT insole length.
US Size 6.5 = Chinese 39 = Foot Length 24.5cm
US Size 7 = Chinese 40 = Foot Length 25.0cm US Size 8 = Chinese 41 = Foot Length 25.5cm US Size 8.5 = Chinese 42 = Foot Length 26.0cm US Size 9.5 = Chinese 43 = Foot Length 26.5cm US Size 10 = Chinese 44 = Foot Length 27.0cm US Size 11 = Chinese 45 = Foot Length 27.5cm US Size 12 = Chinese 46 = Foot Length 28.0cm US Size 13 = Chinese 47 = Foot Length 28.5cm US Size 14 = Chinese 48 = Foot Length 29.0cm
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Run-Shoes (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of http://run-shoes.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The shoes are good. I order a second time. The first time i ordered a russian 42 size 11. It turned out to be very large. The smell is strong, but disappeared for a couple of days on the balcony. I got number 10 now. The store sent very quickly.
11 Jul 2019 11:22
Super light sneakers.
8 Jul 2019 10:21
Thank you!!! Package came early and they actually fit! :-)
4 Jul 2019 09:03
27 Jun 2019 06:54
It's the second time q pido and my son liked them, they don't weigh soft and transpire well feet
21 Jun 2019 04:52
Very nice shoes, fast shipment, recommend store.
15 Jun 2019 07:35
Sneakers norms .. Very light as scechers, took the size 6.5 is like our 38. But they smell very much phenol, reminded the times of markets
15 Jun 2019 04:44
The order came quickly 21 days from the date of payment. Meryl as described. But the sneakers are a bit too big, you can order 1 size smaller. Lightweight comfortable.
12 Jun 2019 04:56
10 Jun 2019 01:49
It's okay. Fit perfectly
9 Jun 2019 06:16
Very good quality
4 Jun 2019 15:32
Very light and comfortable sit on the leg. Look quality and beautiful. Delivery is fast, to moscow a little more than 2 weeks, communication with the store leaves a positive impression.
27 May 2019 08:00
Very glad to receive you slippers! Too bad i couldn't choose size (for being freebie) and let it not be my standing number so i can test them, though they will be an excellent gift. As far as i can comment (without having been able to use it) it's just that they're very light sneakers with a good finish. Both the fabric of the product, the laces and the insole they carry are of good quality. The sole is pretty lightweight and tough rubber with a drawing designed to run with good grip to the ground. The shipment by the store was very fast. The package arrived in a bubble bag to protect the slippers from possible bumps. Both slippers and the seller are highly recommended.
24 May 2019 11:44
They're great we ordered 32 cm and if they fit you! Soft, they do not weigh and of good quality
20 May 2019 04:06
Lightweight comfortable sneakers! The store's size table is absolutely correct. At the foot length of 26.5 cm 43 the size of the villages is ideal. Neat packaging. In socks sneakers are inserted blown bags. Delivery is only 2 weeks. Thank you!
11 Apr 2019 02:53
Comfortably sit on the leg, look not bad
7 Apr 2019 13:31
Super well arrived long before expected i loved them
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Enjoy flexible international shipping services that currently operate in over 200 countries across the world