We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Run-Shoes (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of http://run-shoes.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything is fine, only the insoles as a gift did not get)
20 Jul 2019 04:47
Super sneakers. 41 size. On the leg sat perfectly. Light, comfortable. Nowhere press and do not press. This is the second order. The first chose by table. Measured on the insole. Proved велеки. On the insole was 42r. (8,5). delivery to ukraine 2-3 weeks. Reliable store. I recommend
19 Jul 2019 19:42
Excellent! Great quality and arrived fast. Recommend
19 Jul 2019 14:30
Normal. the leg is 27.7. Size 9 is quite a bit cramped on the right leg.
18 Jul 2019 13:38
The goods are received in a soft package. The photo matches. The size for 43.3 took 44. Malomerki
18 Jul 2019 10:31
As always super. One size take more. See the length of the insole on the table.
17 Jul 2019 21:50
perfect fit and very nice store. A±+++++++++++++++++++++++++++
17 Jul 2019 04:28
Quality is very good. Delivery to moscow-two weeks.
15 Jul 2019 21:40
Delivery to len. obl. 14 days, parcel tracked. The product fully corresponds to the description. Light breathable shoes. Bows are neat enough, the sole bends evenly along the entire length, the leg "breathes" well. For its price (took for $20.8) excellent goods. (Plus, at my request, put extra insoles)
15 Jul 2019 02:16
I ordered 43 just at 43. While emotions are positive. Not ecco of course. Meryal eco in them will be more convenient. But for its price will go. Delivery month to ukraine. The insole will try to change. Not very comfortable regular bona.
12 Jul 2019 11:17
The shoes are excellent, the store put additional insoles. White original. In those that got to walk more comfortable. Visually on the materials there is no difference. The price is three times .. That some that the second smelled at first rubber. The smell goes away in 3-5 days. Got in two weeks. I recommend.
12 Jul 2019 06:00
Thanks to the store. Quality is good. I wanted to order more but became more expensive (. Special thanks for the insole!!!
10 Jul 2019 01:55
Cool everything is super. Corresponds to the size, description, when opening the package odor was not.
9 Jul 2019 12:38
Ordered june 26, came on july 9. The store put the plus of the insole. Size 9 came up at 42-43, even with a high lift. I thought it would be worse, but i was wrong. On the leg look good. Neat. Light, there is a slight smell of rubber, but it's normal. The seller very quickly sent the order. Package all the way tracked. I recommend.
9 Jul 2019 09:28
I order not the first time for the first time, a great duck. Size. For 2 pairs it turned out 2750r.
9 Jul 2019 03:10
Shipping 15 days. Everything is super, color, size, quality.
8 Jul 2019 15:15
From the moment of order to moscow for delivery 14 days!!! 1) the size corresponds to the declared 2) everything came perfectly, sits perfectly, this moment really liked. 3) quality is normal, its money is worth 4) with the rain is not very friendly, but this is such a feature of them (summer) You can take, the main thing is not to be mistaken with the size)
8 Jul 2019 09:17
For their money (1350 rubles.). crosses are good. light comfortable. I take it not for the first time. at my 45 they are the same. Sits well. the leg does not hang out. worn out. delivery fast
7 Jul 2019 00:36
Very nice and comfortable running shoes. The packaging -just perfect. The shoes weren't wrinkled or crushed. Thank you!
6 Jul 2019 06:46
Good slippers in the ratio of price-quality. took the same, but in a different color from this store last summer, satisfied. my weight in 100 kg is kept without problems. cost 16 $. The seller is sociable. delivered in two weeks. i recommend the product and the seller.
6 Jul 2019 06:42
Came to chelyabinsk for 20 days the track was tracked packed in a package and air mattress, the quality is excellent, no jambs, enough for three seasons of intense socks, took the same in the store, no differences, the size is clearly mine, sit freely, i have 42-43. Seller well done sociable recommend
6 Jul 2019 01:40
Excellent sneakers. The size corresponds to the table. Quality is good. Threads do not stick out. Super. Thank you store! Not the first time i buy. There was never any problem.
5 Jul 2019 05:14
Fast shipping, well protected product. I'm happy, the shoes are very good: nice look, nothing to say side finishes, according to the description. The size corresponds to the table and measurements: the 45 fits me perfectly (it's my usual size for a foot of 28,5 long). Can be take one more size if you want to put a thick sole in it. For the price it's really perfect, I will surely try other models of the brand! Thank you!
5 Jul 2019 04:28
On the leg 27 cm. took 9 size approached well. delivery to mordovia 3 weeks. Good quality husband appreciated.
3 Jul 2019 12:17
Delivery to tambov two weeks, the track was tracked all the way. Sneakers are excellent, comfortable took 44 on my 43 came up, even a little hang out, but at least do not tighten and then well. I order from this store not for the first time, so i can recommend the goods and the seller! Thank you!
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Enjoy flexible international shipping services that currently operate in over 200 countries across the world