We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Run-Shoes (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of http://run-shoes.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Have size 45 ordered. For me just a little too small. Further see the shoes Dr good looking!
19 Jul 2019 01:08
The shoes are excellent, the size is suitable. the nose is metal, the sole does not slip. the nails did not check
19 Jul 2019 01:06
18 Jul 2019 15:22
Love Style, pleases me immense because are quite breathable and very practical. But the first 2/3 days was hard to the wedge because the steel toe is a little small and pressed a little fingers. But now gone and are very comfortable. The super fast shipping was reached before time, took 2 weeks.
18 Jul 2019 09:36
18 Jul 2019 05:19
18 Jul 2019 03:57
18 Jul 2019 01:44
Fine product personally I like the elastic not really practical.
17 Jul 2019 04:12
very good shoes, better than i exspected, the size was good
16 Jul 2019 16:41
16 Jul 2019 09:08
Very accurate description about the product. Like!
16 Jul 2019 07:44
Very good, comfortable shoes. Correspond to the description, sent quickly. Before mo delivery a little less than a month, the courier delivered straight home. Very satisfied with the purchase. The size approached. In russian 42, ordered 42 and everything is fine. I recommend.
16 Jul 2019 05:52
awsome shose !!!
16 Jul 2019 04:54
Very fast shipping, shoes feel good, and sitting delicious! (Size 48, slightly too large, normal I have 46-47)
15 Jul 2019 11:56
VERY decent pair of boots, hardly recommend
15 Jul 2019 03:56
As described. Very flexible and comfortable. I asked for the same number i use in spain and they go very fair.
15 Jul 2019 02:45
i have received the parcel which i had presumed earlier ithad not and also put your team in anxiety through chatting. very sorry for that.
15 Jul 2019 02:44
Exact description, comfortable and very robust slippers! What i expected! Good store
15 Jul 2019 00:44
Ordered without 27/06 and it arrived 15/7. Thanks store. The shoe is just as described.
14 Jul 2019 12:53
The goods received for 1.5 weeks, took 1 size more (guessed) the store sent as a gift socks and spare clips for lacing. I will still buy from him and i recommend you. Good shoes.
13 Jul 2019 22:40
it's comfortable, I like it
13 Jul 2019 15:59
Cuy good and is very accurate as the photo
13 Jul 2019 08:31
I Dont tested but looks very nice
13 Jul 2019 01:12
I bought these for my husband. He's pleased with the shoes so far, even though it would have been preferable that the metal base would have a little larger width to avoid the rubbing. The shoes are breathable and soft cushion insoles.
11 Jul 2019 00:28
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Enjoy flexible international shipping services that currently operate in over 200 countries across the world